Refund and Returns Policy
At Rest by Sunset, we take pride in crafting furniture that’s built to last and designed to elevate your space. If something isn’t quite right, we’re here to help.
1. Eligibility for Returns
We accept returns within 14 days of delivery under the following conditions:
- The item is unused, in original condition, and in original packaging
- Proof of purchase (receipt or order confirmation) is provided
- The return request is initiated within the 14-day window
Custom or made-to-order items may not be eligible for return unless they arrive damaged or defective.
2. Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
- We’ll arrange a free replacement or full refund, as applicable
Our products come with a 1-year warranty covering manufacturer defects.
3. Non-Returnable Items
Returns are not accepted for:
- Used or assembled furniture
- Items damaged due to misuse or mishandling
- Clearance or final sale items (if labeled as such)
4. Refund Process
Once your return is received and inspected:
- We’ll notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days to your original payment method
Shipping costs (if any) are non-refundable, unless the return is due to our error.
5. Return Shipping
Unless the product is defective or the wrong item was shipped:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service or purchasing shipping insurance